Privacy Policy

Who We Are

This website is operated by Dr. Atul Kakar, Consultant in Internal Medicine and Rheumatology, practising at Sir Ganga Ram Hospital and the South Patel Nagar clinic, New Delhi, India. References to "we", "us", or "the clinic" in this policy refer to Dr. Kakar's practice.

This policy explains what personal data we collect through this website, why we collect it, and how it is handled. This website is operated from India and any personal data you provide is processed in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

What Data We Collect

We collect personal data only through the specific interactions described below:

• Contact form — when you submit an enquiry through our contact page, we collect your name, email address, phone number, and the message you provide.
• Server logs — our web hosting provider automatically records standard server log data including IP addresses, browser user-agent strings, requested URLs, and timestamps. This is a technical function of web hosting infrastructure.

We do not collect health information, payment data, identity documents, or any sensitive personal data through this website.

Why We Collect It

• To respond to enquiries — contact form submissions are used solely to reply to your message and assist with clinic-related questions or appointment enquiries.
• Clinic notifications — when a contact form is submitted, an automated notification is sent so that enquiries can be acknowledged promptly.
• Protection against spam and abuse — bot-protection measures are applied to the contact form to prevent automated misuse and protect the integrity of the system.

We do not use personal data for marketing, profiling, advertising, or any purpose unrelated to responding to your direct enquiry.

Third-Party Services

The following third-party services receive personal data as part of operating this website. Each is used for a specific, limited purpose:

• Web Hosting Provider — provides the infrastructure and servers required to operate this website. Standard server log data is processed on their secure infrastructure.
• Email Delivery Service — used to deliver email notifications when a contact form is submitted. Your contact details and message are processed solely for the purpose of delivering the notification to the clinic.
• Instant Notification Service — a secure notification is sent to the clinic when a new enquiry is received. This contains the information you entered in the contact form.
• Bot-Detection Service — the contact form is protected by a human-verification system to prevent automated misuse. This service may process browser interaction signals to verify that you are a human user; no permanent personal record is created for normal visitors.

We do not sell, rent, or share personal data with any other parties. None of the above services are authorised to use your data for their own purposes beyond the technical function described.

Cookies

This website does not use advertising cookies, analytics cookies, or any third-party tracking cookies for regular visitors.

Data Retention

• Contact form submissions — notification details are retained for up to 12 months, after which they are deleted in the normal course of enquiry management.
• Server logs — retained by our hosting provider in accordance with their standard data retention practices, typically up to 12 months.

Children

This website is not directed at individuals under 18 years of age. The contact form is intended for use by adults only. If you are under 18, please ask a parent or guardian to submit an enquiry on your behalf. We do not knowingly collect personal data from minors.

Security

This website is served exclusively over HTTPS. All data processing occurs server-side; no personal data is stored in browser localStorage or client-side storage for regular website visitors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the website, applicable law, or our practices. The "Last updated" date at the top of this page will reflect when changes were last made. We recommend checking this page periodically.

Contact

For any privacy-related questions, requests, or complaints, please contact us via the contact page. We will do our best to address your concerns promptly and fairly.